Pri­va­cy policy

Thank you for your inte­rest in our com­pa­ny and our website.

The pro­tec­tion and inte­gri­ty of your per­so­nal infor­ma­ti­on are important to us, as is safe­guar­ding your pri­va­te sphere.

We aim to offer you as com­for­ta­ble a living space as pos­si­ble as well as one tail­o­red to your requi­re­ments – an expe­ri­ence punc­tua­ted by modern living and oppor­tu­ni­ties to meet new peo­p­le, hel­ping you feel at home in your new city. As a result, you always recei­ve an offer tail­o­red to your inte­rests. Our pri­va­cy poli­cy explains which per­so­nal infor­ma­ti­on we coll­ect eit­her direct­ly or indi­rect­ly about you and how we use this data.

What is per­so­nal information?

Per­so­nal infor­ma­ti­on is infor­ma­ti­on which can be used to iden­ti­fy you or data which we can con­nect with you. Our pri­va­cy poli­cy also sta­tes which decis­i­ons are available to you regar­ding the data coll­ec­ted by us and how you can make the­se decis­i­ons. The poli­cy appli­es to all ser­vices offe­red by us. In addi­ti­on, it appli­es for . Schu­ma­cher Köln-Zol­stock GmbH & Co. KG, web­sites and other inter­ac­tions out­side of the Inter­net, such as a visit to our buil­dings or the use of other ser­vices offe­red by us.

Con­trol­ler pur­su­ant to art. 4 para. 7 of the Euro­pean Union’s Gene­ral Data Pro­tec­tion Regu­la­ti­on (GDPR) respon­si­ble for data pro­ces­sing by us is:

U. Schu­ma­cher Köln-Zoll­stock GmbH & Co. KG

Hans-Böck­ler-Str. 150, 50354 Hürth
Tele­fon: +49 221 95995–20


We recom­mend that you get in touch with our Data Pro­tec­tion Offi­cer for the asser­ti­on of your rights, report­ing of data pro­tec­tion inci­dents and for sug­ges­ti­ons and com­plaints with regard to the pro­ces­sing of your per­so­nal data as well as for the revo­ca­ti­on of your consent:

U. Schu­ma­cher Köln-Zoll­stock GmbH & Co. KG

Hans-Böck­ler-Str. 150, 50354 Hürth
Tele­fon: +49 221 95995–20

Gene­ral infor­ma­ti­on on the type of data we collect

Infor­ma­ti­on which you pro­vi­de to us

The data coll­ec­ted by us includes all data which you pro­vi­de to us vol­un­t­a­ri­ly, e.g. if you sub­scri­be to our news­let­ter or get in cont­act with us using the cont­act form pro­vi­ded on our web­site, wri­te us an e‑mail or call us, regis­ter with us, open a user account and save infor­ma­ti­on about yours­elf the­re, or con­clude a ren­tal agree­ment with us.

Infor­ma­ti­on which is auto­ma­ti­cal­ly coll­ec­ted by us

We also coll­ect some data from you auto­ma­ti­cal­ly (func­tion­al data or coo­kies), such as when you sim­ply visit our web­site or use our Inter­net con­nec­tions. It is pos­si­ble that we record data such as the type of device you are using to access our web­site, the ope­ra­ting sys­tem and ver­si­on of said ope­ra­ting sys­tem, your IP address, your geo­gra­phic loca­ti­on dis­c­lo­sed by your IP address, your type of brow­ser, the pages that you view on our web­site, and whe­ther and how you inter­act with the con­tent on our website.

Infor­ma­ti­on which we recei­ve from other sources

It is pos­si­ble that we also recei­ve infor­ma­ti­on about you from other sources, such as if you inter­act with us via social media plat­forms or real estate plat­forms e.g. Face­book or Immobilienscout24. If we recei­ve infor­ma­ti­on from third par­ties, this pri­va­cy poli­cy also appli­es, as do all addi­tio­nal limi­ta­ti­ons sti­pu­la­ted by the respec­ti­ve source of the information.

Infor­ma­ti­on from children

Our enti­re ser­vice ran­ge and web offe­ring are not aimed at child­ren and young peo­p­le under the age of 18. Even though young peo­p­le and child­ren under the age of 18 can use our web­site, we neither kno­wing­ly nor deli­bera­te­ly coll­ect infor­ma­ti­on about them wit­hout the cor­re­spon­ding con­sent of their par­ents. If we beco­me awa­re that our ser­vices are being used by a minor wit­hout paren­tal con­sent, we will imme­dia­te­ly dele­te all data coll­ec­ted in rela­ti­on to this indi­vi­du­al unless we are legal­ly obli­ga­ted to store it.

Inter­ac­tions with us

Using our website

If you only use the web­site for infor­ma­ti­on pur­po­ses (wit­hout estab­li­shing cont­act with us), we only coll­ect the per­so­nal infor­ma­ti­on which your brow­ser sends to our ser­ver. If you wish to surf our web­site, we coll­ect the data which is tech­ni­cal­ly requi­red for us to dis­play our web­site for you, and which is neces­sa­ry to gua­ran­tee sta­bi­li­ty and security.

Infor­ma­ti­on collected:

IP address, date and time of the request, time zone dif­fe­rence to Green­wich Mean Time (GMT), con­tent of the request (spe­ci­fic page), access status/HTTP sta­tus code, respec­ti­ve amount of data trans­fer­red in each case, web­site from which the request ori­gi­na­tes, brow­ser, ope­ra­ting sys­tem and its inter­face, lan­guage and ver­si­on of the brow­ser soft­ware
Legal basis: Art. 6 para. 1 sen­tence 1 f) GDPR.

Cont­ac­ting us

If you direct­ly cont­act us, e.g. via our cont­act form, by direct­ly visi­ting our buil­dings or ope­ning a user account on our web­site becau­se you are inte­res­ted in our ser­vices or want to find out more about our pro­ducts and ser­vices, you some­ti­mes pro­vi­de us with infor­ma­ti­on vol­un­t­a­ri­ly or infor­ma­ti­on is coll­ec­ted by us via coo­kies, in the case of online cont­act, (more infor­ma­ti­on on this under use of coo­kies). This infor­ma­ti­on is used in order to be able to com­mu­ni­ca­te with you, in order to show you an inte­rest-appro­pria­te ran­ge of our ser­vices and/or dis­play our web­site in an inte­rest-appro­pria­te and attrac­ti­ve way.

Infor­ma­ti­on coll­ec­ted:
Name, e‑mail address, IP address, infor­ma­ti­on which is coll­ec­ted via coo­kies
Legal basis:Art. 6 para. 1 sen­tence 1 f) GDPR.

Con­clu­ding ren­tal agree­ments with us / using the ser­vice ran­ge offe­red by us

Our busi­ness model con­sists of let­ting fur­nis­hed stu­dent apart­ments as well as pro­vi­ding a com­pre­hen­si­ve media (e.g. Inter­net use) and lei­su­re offe­ring, such as orga­ni­zing social events in our buil­dings. As part of the initia­ti­on, ful­film­ent and exe­cu­ti­on of the con­trac­tu­al rela­ti­onships exis­ting with us, infor­ma­ti­on about you is coll­ec­ted which is requi­red for the respec­ti­ve exe­cu­ti­on of con­tract, or which is crea­ted by the use of our ser­vices (e.g. using the Internet).‍

Infor­ma­ti­on collected:

Name, address, tele­pho­ne num­ber, e‑mail address, natio­na­li­ty, date of birth (optio­nal:) infor­ma­ti­on about your cour­se of stu­dy, pay­ment infor­ma­ti­on (bank account details), IP address when using the Inter­net con­nec­tion ope­ra­ted by us.
Legal basis: Art. 6 para. 1 sen­tence 1 b), f) GDPR.

Atten­ti­on: Your pay­ment infor­ma­ti­on is only stored by us if you have con­cluded a ren­tal agree­ment or are using other paya­ble ser­vices. Per­so­nal infor­ma­ti­on which is reques­ted by others within this con­text is only stored for as long as is requi­red for exe­cu­ti­on of con­tract and pos­si­ble sub­se­quent con­tract-rela­ted cor­re­spon­dence. Docu­ments rele­vant legal­ly for com­mer­cial or/and taxa­ti­on mat­ters which con­tain per­so­nal infor­ma­ti­on are stored for as long as requi­red by the legal­ly sti­pu­la­ted reten­ti­on peri­ods of the Ger­man Com­mer­cial Code and the Fis­cal Code for the reten­ti­on of said docu­ments. The traf­fic data, which is coll­ec­ted if you use the Inter­net con­nec­tion offe­red and ope­ra­ted by us, is saved by us for 7 days for pur­po­ses of che­cking misu­se and sol­ving dis­rup­ti­ons, and is then dele­ted to the ext­ent that this is legal­ly per­mit­ted. Spe­cial cate­go­ries of per­so­nal data sent vol­un­t­a­ri­ly, such as health-rela­ted infor­ma­ti­on, are only saved by us for as long as is requi­red for ful­film­ent of con­tract or is legal­ly requi­red. If you send us spe­cial cate­go­ries of per­so­nal data which we do not requi­re for ful­film­ent of con­tract, this infor­ma­ti­on is imme­dia­te­ly deleted.

Ten­ants of our buildings

Secu­ri­ty for our ten­ants plays an important role for us. In order to gua­ran­tee secu­ri­ty, video came­ras can some­ti­mes be ope­ra­ting in the vici­ni­ty of our buil­dings, though the­se are cle­ar­ly visi­ble and mark­ed as such. The video came­ras’ sole pur­po­se is to pre­vent any spe­ci­fic dan­gers for ten­ants and the pro­per­ty as a who­le, and the­r­e­fo­re ser­ve our legi­ti­ma­te interests.

Infor­ma­ti­on coll­ec­ted: Image data
‍Legal basis: Art. 6 para. 1 f) GDPR


Image data rela­ting to you which is no lon­ger requi­red will be dele­ted by us wit­hout delay. This gene­ral­ly takes place within an spe­ci­fic eva­lua­ti­on period.

Facebook/ Waht­sApp Communities

The ran­ge of ser­vices offe­red by us includes set­ting up so-cal­led Face­book- or Whats­App-Com­mu­ni­ties for each respec­ti­ve loca­ti­on. If you have con­cluded a ren­tal agree­ment with us, you have the oppor­tu­ni­ty to enter dis­cus­sion groups with other ten­ants within Face­book Com­mu­ni­ties. Access to the respec­ti­ve Face­book Com­mu­ni­ty is only gran­ted to ten­ants, as well as our employees who mana­ge the respec­ti­ve Community.

Face­book- and Whats­App-Com­mu­ni­ties are a ser­vice pro­vi­ded by Face­book Ire­land Ltd., 4 Grand Canal Squa­re, Grand Canal Har­bour, Dub­lin 2 Ire­land (“Face­book”).

When you visit our Face­book page, Face­book will coll­ect your IP address and other infor­ma­ti­on in the form of coo­kies on your com­pu­ter, among other things. This infor­ma­ti­on is used to pro­vi­de us, as the ope­ra­tor of the Face­book page, with sta­tis­ti­cal infor­ma­ti­on about the use of the Face­book page.

Face­book pro­vi­des more infor­ma­ti­on on this at the fol­lo­wing link:

‍The data coll­ec­ted about you in this con­text will be pro­ces­sed by Face­book and, as part of this, pos­si­bly trans­fer­red to count­ries out­side of the Euro­pean Uni­on. Face­book descri­bes what infor­ma­ti­on it obta­ins and how this data is used in gene­ral terms in its data poli­cy. Within this poli­cy, you will also find infor­ma­ti­on on ways to cont­act Face­book and pos­si­ble set­tings for advertisements.

‍The data poli­cy is available at the fol­lo­wing link:

The full data use poli­cy of Face­book can be found here:

The way in which Face­book uses the data from visits to Face­book pages for its own pur­po­ses, the ext­ent to which acti­vi­ties on the Face­book page are asso­cia­ted with indi­vi­du­al users, how long Face­book stores this data and whe­ther data from a visit to the Face­book page is pas­sed on to third par­ties is not con­clu­si­ve­ly and cle­ar­ly sta­ted by Face­book and it is not known to us.

When you access a Face­book page, the IP address assi­gned to your device is trans­mit­ted to Face­book. Accor­ding to Face­book, this IP address is anony­mi­zed (for “Ger­man” IP addres­ses) and dele­ted after 90 days. In addi­ti­on, Face­book also stores infor­ma­ti­on about its users’ devices (e.g. as part of the “Log­in Noti­fi­ca­ti­on” func­tion); Face­book may the­r­e­fo­re be able to assign IP addres­ses to indi­vi­du­al users.

If you are curr­ent­ly log­ged in to Face­book as a user, a coo­kie with your Face­book ID is loca­ted on your device. This enables Face­book to see your visit to this page and how you used it. This also appli­es to all other Face­book pages. Face­book but­tons which are inte­gra­ted into web­sites allow Face­book to record your visits to the pages of the­se web­sites and assign them to your Face­book pro­fi­le. Con­tent or adver­ti­sing can be offe­red which is tail­o­red to you on the basis of this data.

‍With this data, we enable you from day one to get in cont­act with fel­low ten­ants within your buil­ding and enjoy the uni­que stu­dent expe­ri­ence of an inter­na­tio­nal com­mu­ni­ty within a city of your choice. As a Com­mu­ni­ties pro­vi­der, we also coll­ect and pro­cess the fol­lo­wing data stem­ming from the use of the service:

Infor­ma­ti­on coll­ec­ted:
Face­book user­na­me
Legal basis: Art. 6 para. 1 sen­tence 1 f) GDPR.

How we use your data / legal basis

We exclu­si­ve­ly use your data to be able to pro­vi­de you with our ser­vices, exe­cu­te our con­tracts with you, ans­wer your enqui­ries, adhe­re to our legal obli­ga­ti­ons as well as design and deve­lop our offe­ring to be attrac­ti­ve and appro­pria­te for you.

All data coll­ec­ted in this way has eit­her been vol­un­t­a­ri­ly pro­vi­ded to us by you, or we requi­re it for the estab­lish­ment, draf­ting or chan­ging of the con­trac­tu­al rela­ti­onship (inven­to­ry data), or we are legal­ly obli­ged to coll­ect it, or have a legi­ti­ma­te inte­rest in its coll­ec­tion (e.g. for mar­ke­ting pur­po­ses: to ana­ly­ze and impro­ve our offe­ring, our ser­vices and the con­tent on our web­sites, or to avert risks).

Note on the right of can­cel­la­ti­on: If we pro­cess your per­so­nal infor­ma­ti­on based on our legi­ti­ma­te inte­rests and an “exit opti­on” exists, e.g. based on a cor­re­spon­ding stan­dard for­mu­la­ti­on, you can make use of your right of can­cel­la­ti­on at any time by sen­ding us an e‑mail at support@k‑

How we for­ward your infor­ma­ti­on to third parties

We will never offer your infor­ma­ti­on for sale to third parties.

We only trans­fer per­so­nal infor­ma­ti­on to third par­ties if this is requi­red as part of exe­cu­ti­on of con­tract, e.g. banks ent­rus­ted with pay­ment pro­ces­ses, if we are legal­ly obli­ga­ted to or if the divi­si­on of labor within our com­pa­ny requi­res the for­war­ding of this infor­ma­ti­on to our part­ners and subsidiaries.

The basis for data pro­ces­sing is artic­le 6 para­graph 1 b) GDPR, which per­mits the pro­ces­sing of data for ful­film­ent of a con­tract or pre-con­trac­tu­al mea­su­res, art. 6 c) GDPR if we are legal­ly obli­ga­ted to pro­cess your per­so­nal infor­ma­ti­on, e.g. by natio­nal regis­tra­ti­on aut­ho­ri­ties (e.g. sec­tions 19, 30 of the Fede­ral Regis­tra­ti­on Act [Bun­des­mel­de­ge­setz]) and artic­le 6 f) to the ext­ent that data is for­ward­ed to affi­lia­ted sub­si­dia­ries and part­ner companies.

We share your infor­ma­ti­on with sub­si­dia­ries and part­ner com­pa­nies affi­lia­ted with us for busi­ness pur­po­ses such as inter­nal manage­ment, the pro­mo­ti­on of our pro­ducts and the pro­vi­si­on of our ser­vices for our cus­to­mers (e.g. our web­site). It is in our legi­ti­ma­te inte­rest to share your per­so­nal infor­ma­ti­on for the­se pur­po­ses with the­se com­pa­nies or to have this infor­ma­ti­on pro­ces­sed by the­se com­pa­nies on our behalf. Most of the­se com­pa­nies are loca­ted within the Euro­pean Uni­on, as are the cor­re­spon­ding ser­vers on which your data is stored. In addi­ti­on, your data could also be for­ward­ed to non-Euro­pean count­ries for the pur­po­ses of inter­nal admi­nis­tra­ti­on, e.g. Cana­da or the USA. As part of this we stri­ve to offer out­stan­ding pro­tec­tion for your data by eit­her only trans­fer­ring to non-EU count­ries which the Euro­pean Com­mis­si­on has made an ade­quacy decis­i­on on, or by using so-cal­led stan­dard con­trac­tu­al clau­ses from the Euro­pean Com­mis­si­on (e.g.:

Dis­clo­sure requirements

We dis­c­lo­se your per­so­nal infor­ma­ti­on to law enforce­ment aut­ho­ri­ties, inves­ti­ga­ti­ve aut­ho­ri­ties, our sub­si­dia­ries or in legal pro­cee­dings if we are legal­ly obli­ga­ted to do so or it is abso­lut­e­ly essen­ti­al to do so for the exe­cu­ti­on of ser­vices, or the pro­tec­tion of our rights or the rights of our sub­si­dia­ries or users.

Sale or merger

In the case of a mer­ger, take­over or sale of all or part of our assets, we may pass on your per­so­nal infor­ma­ti­on. It goes wit­hout say­ing that we will announ­ce this via e‑mail and/or with a cle­ar­ly visi­ble noti­fi­ca­ti­on on our web­site, and inform you about your rights.

 A Trans­fer and dis­clo­sure of aggre­ga­ted data

We share data in aggre­ga­ted form and/or in a form which does not allow the reci­pi­ent to iden­ti­fy you using this data – such as third par­ties for indus­try analysis.

How we ensu­re the secu­ri­ty of the data coll­ec­ted by us

Pro­tec­ting your per­so­nal infor­ma­ti­on is very important to us. Alt­hough we use appro­pria­te pro­tec­ti­ve mea­su­res to pro­tect your per­so­nal infor­ma­ti­on which we coll­ect, plea­se note that secu­ri­ty sys­tems are not infallible.

We use seve­ral appro­pria­te tech­ni­cal and orga­niza­tio­nal mea­su­res and indus­try stan­dards to pro­tect your per­so­nal infor­ma­ti­on, and the­r­e­fo­re guard against loss, theft, misu­se, unaut­ho­ri­zed access and publi­ca­ti­on, chan­ges and des­truc­tion. The per­so­nal infor­ma­ti­on coll­ec­ted from you and stored by us is loca­ted on com­pu­ter sys­tems with limi­t­ed access. In addi­ti­on, we requi­re the third par­ties appoin­ted by us to safe­guard appro­pria­te secu­ri­ty mea­su­res for the data sent by us.

How long we store your data for

We will store your per­so­nal infor­ma­ti­on for as long as is neces­sa­ry to ful­fil our con­tract with you or pro­vi­de our ser­vices, to adhe­re to appli­ca­ble laws (inclu­ding laws rela­ting to the reten­ti­on of docu­ments), to resol­ve dis­pu­tes with other par­ties or enable the use of our web­site. All the per­so­nal infor­ma­ti­on which we store is sub­ject to this pri­va­cy poli­cy and our inter­nal sto­rage and dele­ti­on con­cept. If you want to know in con­cre­te terms how long we store spe­ci­fic per­so­nal infor­ma­ti­on coll­ec­ted about you and pro­ces­sed by us, e‑mail us at support@k‑

Your rights

You have the fol­lo­wing rights in rela­ti­on to us when it comes to the use of your per­so­nal information:

Right to infor­ma­ti­on pur­su­ant to art. 15 GDPR

You can ask us to send you a copy of the per­so­nal data which we have coll­ec­ted about you.

The right to rec­ti­fi­ca­ti­on or era­su­re pur­su­ant to art. 16, 17 GDPR

You may noti­fy us if your per­so­nal infor­ma­ti­on has chan­ged or if you want us to chan­ge the per­so­nal infor­ma­ti­on we have coll­ec­ted about you.

In spe­ci­fic cases, you can ask us to era­se the per­so­nal infor­ma­ti­on we have coll­ec­ted about you.

The right to rest­ric­tion of pro­ces­sing pur­su­ant to art. 18 GDPR

In spe­ci­fic cases you have the right to request that we limit the pro­ces­sing of your data

The right to with­draw con­sent and object to the pro­ces­sing of data pur­su­ant to art. 7 para. 3, art. 21 GDPR

If you have alre­a­dy pro­vi­ded your con­sent for pro­ces­sing your data, you are able to with­draw this con­sent at any time effec­ti­ve for the future. If you exer­cise this right, this will affect our abili­ty to pro­cess your per­so­nal infor­ma­ti­on after expres­sing this wish to with­draw consent.

Inso­far as we base the pro­ces­sing of your per­so­nal infor­ma­ti­on on the balan­ce of inte­rests, you may object to this pro­ces­sing. This is par­ti­cu­lar­ly the case if said pro­ces­sing is not neces­sa­ry for the ful­film­ent of a con­tract with you, for ins­tance. When exer­cis­ing such a right of with­dra­wal, we ask you to explain the reasons why we should not pro­cess your per­so­nal data as we have done pre­vious­ly. In the event of you sub­mit­ting your jus­ti­fied objec­tion, we will exami­ne the situa­ti­on and eit­her stop or adjust data pro­ces­sing or explain to you our legi­ti­ma­te reasons to con­ti­nue pro­ces­sing your information.

Right to lodge a com­plaint pur­su­ant to art. 77 GDPR

We are always com­mit­ted to fin­ding a solu­ti­on with you if you iden­ti­fy pro­blems with our use of data. Howe­ver, if you should be of the opi­ni­on that we were unable to help sol­ve the pro­blem, you also have the right to lodge a com­plaint with a data pro­tec­tion super­vi­so­ry body about our pro­ces­sing of your per­so­nal information.

We rely on you to ensu­re that your per­so­nal infor­ma­ti­on is com­ple­te, cor­rect and up-to-date. Plea­se inform us imme­dia­te­ly about chan­ges to or inac­cu­ra­ci­es in your per­so­nal infor­ma­ti­on by sen­ding an e‑mail to  support@k‑

We are com­mit­ted to hand­ling your enquiry as quick­ly as pos­si­ble, and within a maxi­mum peri­od of 30 days. You can get more infor­ma­ti­on on how you can check the coll­ec­tion and use of addi­tio­nal usa­ge data and your pre­fe­ren­ces rela­ting to com­mu­ni­ca­ti­ons, mar­ke­ting and adver­ti­sing in the sec­tion use of coo­kies and other (mar­ke­ting) tools.‍

Use of coo­kies and other (mar­ke­ting) tools

Use of cookies

In an effort to make a visit to our web­site more attrac­ti­ve, in addi­ti­on to the data named abo­ve, so-cal­led coo­kies are also saved on your com­pu­ter when you use our web­site. Coo­kies are small text files which are saved to the sto­rage assi­gned to your Inter­net brow­ser on your hard disk. The coo­kie set by a body (in this case us) is then used to trans­mit cer­tain infor­ma­ti­on back to the body. Coo­kies can­not run pro­grams or trans­fer viru­s­es to your com­pu­ter. The fol­lo­wing types of coo­kies could be set by us:


Tran­si­ent coo­kies are auto­ma­ti­cal­ly dele­ted when you clo­se your brow­ser. The­se par­ti­cu­lar­ly include ses­si­on coo­kies. The­se store a so-cal­led ses­si­on ID which assigns the various requests from your brow­ser during the joint ses­si­on. This allows your com­pu­ter to be reco­gni­zed again when you return to the site. Ses­si­on coo­kies are dele­ted when you log out or clo­se the browser.


Per­sis­tent coo­kies are auto­ma­ti­cal­ly dele­ted after a spe­ci­fied peri­od, which may vary depen­ding on the coo­kie. You can dele­te coo­kies at any time using the secu­ri­ty set­tings within your browser.

To the ext­ent that per­so­nal infor­ma­ti­on is coll­ec­ted or saved by the imple­men­ted coo­kies, its pro­ces­sing eit­her takes place in accordance with art. 6 b) GDPR to ful­fill your con­tract or to car­ry out pre-con­trac­tu­al mea­su­res on the request of the per­son in ques­ti­on, or in accordance with art. 6 f) in rea­li­zing our legi­ti­ma­te inte­rests in main­tai­ning the func­tion­a­li­ty of our web­site as well as its user-fri­end­ly and effec­ti­ve organization.

You can set up your brow­ser in such a way that you are infor­med about the set­ting of coo­kies and can deci­de indi­vi­du­al­ly on whe­ther to accept them or to reject the use of coo­kies in cer­tain cases or com­ple­te­ly. Every brow­ser dif­fers in the way it mana­ges its coo­kie set­tings. The Help menu of your brow­ser descri­bes how to chan­ge the coo­kie settings.

Use of Goog­le Analytics

We use Goog­le Ana­ly­tics on our web­site, a web ana­ly­sis ser­vice from Goog­le LLC, 1600 Amphi­theat­re Park­way, Moun­tain View, CA 94043, USA (“Goog­le”). Goog­le uses coo­kies. The infor­ma­ti­on gene­ra­ted by the coo­kie on a user’s use of the web­site is gene­ral­ly trans­mit­ted to and stored on a Goog­le ser­ver in the USA.

On our behalf, Goog­le will use this infor­ma­ti­on to eva­lua­te the use of our web­site by the user, com­pi­le reports on the acti­vi­ties within this web­site and pro­vi­de us with other ser­vices rela­ted to the use of this web­site and the Inter­net. Pseud­ony­mous usa­ge pro­files of users may be crea­ted from the pro­ces­sed data.

We exclu­si­ve­ly use Goog­le Ana­ly­tics with the exten­si­on “_anonymizeIp()”, which ensu­res the anony­miza­ti­on of the IP address by shor­tening it and pre­vents the pos­si­bi­li­ty of direct­ly lin­king it to any par­ti­cu­lar indi­vi­du­al. This means that the IP address of the user is shor­ten­ed by Goog­le within the mem­ber sta­tes of the Euro­pean Uni­on or in other nati­ons that are par­ty to the Agree­ment on the Euro­pean Eco­no­mic Area. Only in excep­tio­nal cases will the who­le IP address first be trans­fer­red to a Goog­le ser­ver in the USA and trun­ca­ted the­re. In the­se cases, the pro­ces­sing takes place pur­su­ant to art. 6 f) GDPR in rea­li­zing our legi­ti­ma­te inte­rests for mar­ke­ting pur­po­ses and main­tai­ning the attrac­ti­ve­ness of our web­site. The IP address sent by the user’s brow­ser will not be con­nec­ted with other data from Google.

You, as the user, can pre­vent the sto­rage of coo­kies by sel­ec­ting the cor­re­spon­ding set­tings in your brow­ser soft­ware. In addi­ti­on, you can also pre­vent the coll­ec­tion of data pro­du­ced by the coo­kie and asso­cia­ted with your use of the web­site as well as its pro­ces­sing by Goog­le by down­loa­ding and instal­ling the brow­ser plug­in available at the fol­lo­wing link:

Goog­le LLC, based in the USA, is cer­ti­fied as part of the US-Euro­pean data pro­tec­tion agree­ment “Pri­va­cy Shield” which gua­ran­tees com­pli­ance with the data pro­tec­tion level appli­ca­ble in the EU.

More infor­ma­ti­on on how Goog­le Ana­ly­tics hand­les user data is available in the Goog­le Pri­va­cy Poli­cy:

Use of Goog­le AdWords Con­ver­si­on Tracking

We use the “Goog­le AdWords” online adver­ti­sing pro­gram and con­ver­si­on track­ing as part of Goog­le AdWords on our web­site. Goog­le Con­ver­si­on Track­ing is an ana­ly­ti­cal ser­vice pro­vi­ded by Goog­le LLC, 1600 Amphi­theat­re Park­way, Moun­tain View, CA 94043, USA (“Goog­le”). When you click on an advert deli­ver­ed by Goog­le, a coo­kie for the con­ver­si­on track­ing is stored on your com­pu­ter. The­se coo­kies beco­me inva­lid after 30 days, con­tain no per­so­nal infor­ma­ti­on and the­r­e­fo­re do not ser­ve for per­so­nal identification.

If you visit spe­ci­fic pages on our web­site and the coo­kie has not yet expi­red, we and Goog­le can reco­gni­ze that you have cli­cked on the advert and have been direc­ted to that page. Every Goog­le AdWords cus­to­mer recei­ves a dif­fe­rent coo­kie. The­re is the­r­e­fo­re a pos­si­bi­li­ty that coo­kies can be tra­cked via the web­sites of AdWords customers.

The infor­ma­ti­on gathe­red by this con­ver­si­on coo­kie ser­ves to gene­ra­te con­ver­si­on sta­tis­tics for AdWords cus­to­mers who have opted in to con­ver­si­on track­ing. As part of this, cus­to­mers can find out the total num­ber of users who have cli­cked on their advert and were direc­ted to a page using the con­ver­si­on track­ing tag. Howe­ver, they do not [R6] recei­ve any infor­ma­ti­on that can be used to iden­ti­fy users personally.

If you do not want to par­ti­ci­pa­te in track­ing, you can reject this use by pre­ven­ting the instal­la­ti­on of coo­kies by sel­ec­ting the appro­pria­te set­tings in your brow­ser (disable opti­on). By doing so, you will not be included in the con­ver­si­on track­ing sta­tis­tics. You can find more detail­ed infor­ma­ti­on as well as the Goog­le pri­va­cy poli­cy at:,

Use of Goog­le Maps

We use Goog­le Maps (API) on our web­site from Goog­le LLC, 1600 Amphi­theat­re Park­way, Moun­tain View, CA 94043, USA (“Goog­le”). Goog­le Maps is a web ser­vice for dis­play­ing inter­ac­ti­ve (coun­try) maps for pre­sen­ting geo­gra­phi­cal infor­ma­ti­on visual­ly. Using this ser­vice will show you our loca­ti­on and faci­li­ta­te fin­ding direc­tions to reach us. The data pro­ces­sing takes place pur­su­ant to art. 6 f) GDPR in rea­li­zing our legi­ti­ma­te inte­rests for mar­ke­ting pur­po­ses and main­tai­ning the attrac­ti­ve­ness of our website.

Every time the “Goog­le Maps” com­po­nent is ope­ned, Goog­le sets a coo­kie in order to pro­cess user set­tings and data when dis­play­ing the page on which the “Goog­le Maps” com­po­nent is inte­gra­ted. This coo­kie is not gene­ral­ly dele­ted on clo­sing the brow­ser, but ins­tead expi­res after a spe­ci­fic peri­od of time unless you manu­al­ly dele­te it befo­re such time.

If you are not in agree­ment with this pro­ces­sing of your data, the opti­on exists to deac­ti­va­te the “Goog­le Maps” ser­vice and pre­vent the trans­mis­si­on of data to Goog­le in this way. To do this, you have to deac­ti­va­te the Java­Script func­tion in your brow­ser. Howe­ver, plea­se note that in this case you will not be able to use “Goog­le Maps” or only use the ser­vice to a limi­t­ed extent.

The use of “Goog­le Maps” and the infor­ma­ti­on attai­ned via “Goog­le Maps” is gover­ned by Google’s terms of use

as well as the addi­tio­nal terms and con­di­ti­ons for “Goog­le Maps”

Use of Goog­le Remarketing

We use the “Goog­le Remar­ke­ting” ser­vice on our web­site, a ser­vice pro­vi­ded by Goog­le LLC, 1600 Amphi­theat­re Park­way, Moun­tain View, CA 94043, USA (“Goog­le”). Goog­le Remar­ke­ting can be used to acti­va­te adver­ti­se­ments for users who have alre­a­dy visi­ted our web­site in the past. Within the Goog­le adver­ti­sing net­work, adver­ti­se­ments adapt­ed to your inte­rests can the­r­e­fo­re be dis­play­ed on our site. Goog­le Remar­ke­ting uses coo­kies for this eva­lua­ti­on. This makes it pos­si­ble to reco­gni­ze visi­tors if they visit sites within the adver­ti­sing net­work of Goog­le. In this way, adver­ti­se­ments can be dis­play­ed within the adver­ti­sing net­work of Goog­le rela­ting to con­tent which the visi­tor has pre­vious­ly acces­sed on web­sites within said net­work which also use the Goog­le Remar­ke­ting fea­ture. Accor­ding to its own infor­ma­ti­on, Goog­le does coll­ect per­so­nal infor­ma­ti­on as part of this. You can deac­ti­va­te this fea­ture by chan­ging the cor­re­spon­ding set­tings in

Use of Instagram

Our web­site uses so-cal­led social plug­ins (“plug­ins”) by Insta­gram, which are ope­ra­ted by Insta­gram LLC., 1601 Wil­low Road, Men­lo Park, CA 94025, USA (“Insta­gram”). The­se plug-ins are mark­ed with an Insta­gram logo, e.g. in the form of an “Insta­gram camera”.

When you visit a page of our web­site con­tai­ning said plug­in, your brow­ser estab­lishes a direct con­nec­tion to Instagram’s ser­vers. The con­tents of the plug­in are sent from Insta­gram direct­ly to your brow­ser and inte­gra­ted into the page. Through this inte­gra­ti­on, Insta­gram recei­ves the infor­ma­ti­on that your brow­ser has acces­sed the cor­re­spon­ding page on our web­site, even if you do not [R7] have an Insta­gram account or are not curr­ent­ly log­ged in to Insta­gram. This infor­ma­ti­on (inclu­ding your IP address) is trans­mit­ted by your brow­ser direct­ly to an Insta­gram ser­ver in the USA and stored there.

‍If you are log­ged in to Insta­gram, Insta­gram can direct­ly link your visit to our web­site to your Insta­gram account. If you inter­act with the plug-ins, e.g. by cli­cking the “Insta­gram” but­ton, this infor­ma­ti­on is also sent direct­ly to an Insta­gram ser­ver and stored the­re. The infor­ma­ti­on is also published on your Insta­gram account and dis­play­ed to your cont­acts there.

Plea­se see Instagram’s pri­va­cy poli­cy for more on the pur­po­se and scope of data coll­ec­tion and the fur­ther pro­ces­sing and use of data by Insta­gram, as well as your rela­ted rights and set­tings opti­ons for pro­tec­ting your pri­va­cy:

If you do not want Insta­gram to direct­ly link the data gathe­red on our web­site to your Insta­gram account, you have to log out of Insta­gram befo­re visi­ting our web­site. You can also com­ple­te­ly pre­vent Insta­gram plug­ins from loa­ding using add-ons for your browser.


This sec­tion pro­vi­des a varie­ty of ques­ti­ons & ans­wers on our pri­va­cy poli­cy. We recom­mend rea­ding through the enti­re pri­va­cy policy.

What is the GDPR?

The GDPR is a Euro­pean Uni­on ordi­nan­ce inten­ded to sim­pli­fy and impro­ve the use of per­so­nal infor­ma­ti­on within the EU.

What chan­ges have resul­ted from the GDPR?

The GDPR has resul­ted in num­e­rous chan­ges to the pro­tec­tion offe­red to peo­p­le in terms of how their infor­ma­ti­on is hand­led. The most important chan­ges are:

We are attemp­ting to ful­fill our new obli­ga­ti­ons by explai­ning our data usa­ge to you in clear and trans­pa­rent terms.

What data do we record?

We pro­cess and use per­so­nal infor­ma­ti­on which you have pro­vi­ded to us vol­un­t­a­ri­ly via the web­site or direct­ly in various situa­tions (e.g. when you send us an e‑mail). In addi­ti­on, we use data which we auto­ma­ti­cal­ly coll­ect on our web­site. Final­ly, it is also pos­si­ble that we recei­ve infor­ma­ti­on about you from third parties.

It is the­r­e­fo­re impos­si­ble to pro­vi­de you with an exhaus­ti­ve list of all pos­si­ble types of data which we coll­ect, pro­cess and use. Gene­ral­ly, the infor­ma­ti­on com­pri­ses the fol­lo­wing com­pon­ents: your name, your tele­pho­ne num­ber, your e‑mail address, your address, pay­ment infor­ma­ti­on, your date of birth, and your IP address. In addi­ti­on, we employ coo­kies and simi­lar tech­no­lo­gies on our web­site which we use to coll­ect func­tion­al data such as regis­tra­ti­on and sys­tem data, as well as usa­ge data, per­for­mance and acti­vi­ty data. You can get more infor­ma­ti­on on this in our pri­va­cy policy.

Why do we need your information?

We pri­ma­ri­ly use your infor­ma­ti­on in order to offer you our ser­vices and ful­fil con­tracts exis­ting with you. We also want to offer you the best pos­si­ble ser­vice and the­r­e­fo­re adapt to your inte­rests. This encom­pas­ses the use of data for impro­ving and per­so­na­li­zing the con­tent shown to you. In addi­ti­on, we also use the data to get in cont­act with you, e.g. to inform you via your account of new pro­ducts or ser­vices, secu­ri­ty issues and other news.

How is your infor­ma­ti­on used?

We use the infor­ma­ti­on coll­ec­ted about you for the fol­lo­wing purposes:

How does your infor­ma­ti­on help us impro­ve our product?

We use your infor­ma­ti­on to ensu­re that we can offer you the best pos­si­ble ser­vice. Your inte­rests are important to us.

Do we sell the infor­ma­ti­on to third parties?

No. We only use your infor­ma­ti­on for the pur­po­ses descri­bed and to offer you the best ser­vice. As part of this, we always pay atten­ti­on to not use more infor­ma­ti­on than we actual­ly need.

Can I reject the coll­ec­tion of my information?

Yes, you can reject the coll­ec­tion of spe­ci­fic data by us, such as the data which we coll­ect through coo­kies or for our mar­ke­ting inte­rests. Howe­ver, spe­ci­fic other cate­go­ries of data have to be used if we have or are stri­ving for a con­trac­tu­al rela­ti­onship with you, or we are legal­ly obli­ga­ted, or said infor­ma­ti­on is requi­red to main­tain our func­tion­a­li­ty. You are not able to reject this use of your data.

How is your recor­ded data deleted?

In our pri­va­cy poli­cy, you can find out what infor­ma­ti­on is dele­ted by us and when. You can cont­act us for enqui­ries about this at any time. Howe­ver, plea­se note that due to legal pro­vi­si­ons, it may not be pos­si­ble to imme­dia­te­ly dele­te cer­tain data on your request.

How long do we store your data?

Per­so­nal infor­ma­ti­on is stored for as long as requi­red – such as for pro­vi­ding the ser­vices reques­ted, sup­port­ing your pro­ducts, for ful­fil­ling one of the ser­vices reques­ted by you or for ano­ther important reason, such as adhe­ring to legal obli­ga­ti­ons, the sett­le­ment of dis­pu­tes or enforce­ment of agree­ments. As the requi­re­ments can vary depen­ding on the type of data, pro­duct or ser­vice, sto­rage peri­ods can dif­fer considerably.

How is the infor­ma­ti­on stored and pro­tec­ted on our servers?

Pro­tec­ting your per­so­nal infor­ma­ti­on is very important to us. We use various secu­ri­ty tech­no­lo­gies and pro­ces­ses in order to pro­tect your per­so­nal data against unaut­ho­ri­zed access, use or publi­ca­ti­on. For ins­tance, we store the per­so­nal infor­ma­ti­on pro­vi­ded by you on com­pu­ter sys­tems with limi­t­ed access and on our own ser­vers which exist within con­trol­led envi­ron­ments. If we send infor­ma­ti­on via the Inter­net, we pro­tect this data using encryp­ti­on technologies.

Do we use coo­kies to coll­ect information?

Yes. When you visit our web­site, we place coo­kies and com­pa­ra­ble tech­no­lo­gies such as Web bea­cons on your device. By visi­ting our web­site, you agree to the use of coo­kies and com­pa­ra­ble tech­no­lo­gies for the pur­po­ses set out in our pri­va­cy poli­cy. This enables us to offer the best pos­si­ble expe­ri­ence and at the same time ensu­re that our web­site works smooth­ly. In your brow­ser or device set­tings, you can choo­se at any time not to accept coo­kies and com­pa­ra­ble technologies.

What pro­tec­ti­ve mea­su­res exist for children?

Our offe­ring is not aimed at child­ren and is also not desi­gned for them. We do not kno­wing­ly record any per­so­nal infor­ma­ti­on from child­ren or send them any request to enter such infor­ma­ti­on. Even though visi­tors of all ages can use our web­site, we do not inten­tio­nal­ly coll­ect per­so­nal data from peo­p­le under the age of 18. If a parent or legal guar­di­an informs us or we find out in ano­ther man­ner that a child under the age of 18 has unlawful­ly regis­tered with fal­se infor­ma­ti­on on our web­site, for exam­p­le, we will imme­dia­te­ly dele­te the cor­re­spon­ding account and the per­so­nal infor­ma­ti­on asso­cia­ted with it.

How can you cont­act us if you have any more ques­ti­ons about the pri­va­cy policy?

We hope that we were able to pro­vi­de a pri­va­cy poli­cy which was as com­pre­hen­si­ve, under­stan­da­ble and trans­pa­rent as pos­si­ble for you. Feel free to get in touch with us at any time with any ques­ti­ons at support@k‑ or using the cont­act infor­ma­ti­on lis­ted in the legal notice.